Our Full Residential Property Management Package
Why Professional Property Management
The following is a brief discussion of what is included in our Full Residential Property Management Package
DILIGENT PLACEMENT: Property specialists accept calls and inquiries regarding your home. They arrange appointments and coordinate showings of your property.
We have an impressive track record in placing quality residents. We attribute this success to our extensive marketing efforts, screening process and commitment to exceptional service. We believe the most important part of professional property management is finding a quality resident for your home.
HomeRiver Group San Antonio, formerly Boardwalk RPM marketing program is the best in San Antonio. Most important is our reputation. We are known for quality homes and professional management practices. Promotion efforts include media advertising, rental brochures, hot lines, signs, flyers and our web site. Available homes are showcased weekly to over 150 relocation, placement and realtor offices. We receive many inquiries by e-mail and have custom software that matches residents with available homes.
Overview of Marketing Resources
- Boardwalk website
- National Rental & Property ManagementWeb Sites
- Yellow Pages
- Daily Rental Email to Realtors
- Military AHRN web site
- San Antonio Express News Website
- Facebook & YouTube Channel
- San Antonio Board of Realtors/MLS
- Chamber of Commerce
- Quarterly newsletters
- Leasing Agents 24/7
- Broker Referrals
- UTSA Football affiliate sponsor
- San Antonio Visitors Center
- San Antonio Golf Course Ads
- Professional Yard Signs
- Established since 1986
After a potential resident is located we conduct an extensive screening process. This process includes credit reports, reference checks and personal interviews. After acceptance, we complete negotiations, execute contracts, process documents and install the resident in the home.
Overview of Resident Screening
- Investigate Credit
- Check References
- Time tested Leases
- Pre-Lease Interviews
- Important Information Provided to Resident
- Verify Employment & income
- Move-in Property Condition Documentation
- Security Deposits & pet deposits
- Check out Rental History
- Negotiate best Lease Terms
- Strong Documentation
QUALITY MAINTENANCE: Property managers supervise maintenance.
We employ only the most skilled and reliable maintenance personnel. Property managers normally supervise necessary home maintenance. The actual maintenance expenses for the home are the responsibility of the homeowner. Every effort is made to control maintenance costs while maintaining the integrity and value of the property. Problem reports are verified to eliminate unnecessary service calls. Maintenance that is the resident’s responsibility or fault is billed to the resident. All maintenance personnel are properly licensed bonded and insured. Our staff oversees maintenance and vendors are not paid until all work is satisfactorily completed.
To control quality and to manage the high risk of litigation from a resident, we use insured and licensed vendors. They are experienced in the skills necessary for residential maintenance. The vendors warranty the work preformed on properties managed by us. To control costs the owners of HomeRiver Group San Antonio, formerly Boardwalk RPM guarantee that the maintenance expense charged by the vendors on our managed homes will never be higher than the cost for the same work by a reputable contractor. In most cases our vendors are able to do the work at a considerable savings.
MONTHLY FINANCIAL REPORTING: Property managers provide monthly statements for your rental income and expenses.
We can handle all your accounting and payment requirements. Income checks and property statements are processed by the 8th of the month. Proceeds are either mailed or directly deposited electronically each month. A complete statement of your property account and an income statement are provided each month. Account history is stored on-line for three years. We can quickly search your records on request. At the end of the year, we prepare a complete package for your tax preparer. Periodically, we send information on the status of your home and the local real estate market.
- Licensed, Bonded & Insured
- Property management Staff of 6
- Other support staff of 5-6
- Latest Technology
- Monthly Operating Statements
MANAGEMENT FEES AND OTHER CHARGES: Property management is a very competitive business. Some property managers only offer a standard management service while others offer a range of services. There are different ways property managers can charge for services. It is important to ask what services are optional or available. Be sure to understand all possible charges other than a percentage of the rent.
Fees and charges should be addressed completely in the property management agreement. Examples of common charges for a standard management service are: flat percentage of rent or a percentage of rent plus fees for individual services. Example of possible other fees are placement fees for locating a resident and/or charges for advertising, referral fees, lease renewals, fee for closing an account, and miscellaneous administrative expenses.
RATE SCHEDULE: Our fees are very completive and are based on the services you request. Services are usually computed as a percentage of the rent, a flat fee, or a combination of both. The client controls the level and type of services. Services range from standard property management package or a combination of standard management and other services. We would be happy to meet with you and design a management package that fits your needs.