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Resident Frequently Asked Questions
How do I report a maintenance item?
For normal non-urgent maintenance items please
mail or fax your written request. Be sure to provide
us with the best possible time to reach you. If
the item is urgent and it is during regular business
hours (Monday – Friday, 9:00 a.m. to 5:00
p.m.), you may call our office at 210-340-1717 to
report the problem, or print and fax our form.
You must follow up in writing. To report emergency maintenance needs be sure
the receptionist is informed that you have a maintenance
emergency. If it is after business hours, call
the office and follow the
voice mail instructions. For police or fire emergencies,
dial 911 before calling us.
What is considered an emergency?
The following are examples of maintenance
emergencies. The main sewer line is backed up.
A pipe broke and water is leaking into the home.
There was a break-in and you have an unsecured
entrance to the home. After hours call 210-340-1717 and follow the instructions. Someone
will respond within 30 minutes. If it is after
8:00 p.m. and before 7:00 a.m. and the call is
not an emergency, you could be charged for the
call.
Can I be charged for maintenance at the
property?
Yes, if resident damage or neglect causes the
maintenance, you will be charged for it. Also,
you can be billed for a service call if you miss
an appointment with one of our maintenance contractors.
Can I install cable or satellite TV at
the property?
Generally yes. However, you must first obtain
written permission from the property manager. At some units you
may be prohibited from installing a satellite
dish in any location where the dish is visible
from the ground or from any other unit in the
area. Any cost of installation is an expense of
the resident.
Can I install extra telephone lines?
Generally yes. However, you must also obtain written
permission from the property manager to do this. All costs of
installing extra phone lines are the responsibility
of the resident.
What are my rights to privacy if the landlord
wants to enter the property?
We will call you and also give you a written
notice if we need enter the home. All maintenance
appointments are scheduled with you in advance.
What are my responsibilities if my company
transfers me before the end of the lease?
Most leases are for a set period of time. If you
are transferred, ask your company what assistance
they will provide if you need to “break
a lease”. Let your property manager know
what is happening as soon as possible so we
can begin marketing the property for a replacement
resident. Please refer to our policy on early
termination of Residential agreement, which you
signed at lease signing for more details.
Can I sub-lease the property?
No. The lease agreement clearly states that the
resident shall not sublet any portion of the property
or assign the agreement without written consent
from Boardwalk Real Property Management, Inc.
Can I rent a steam cleaner and clean the
carpets myself when I move out?
No. Your rental agreement provides that all carpets
must be professionally cleaned using an approved vendor,
with a copy of the invoice submitted to your property
manager at check out.
Can I get a pet after move-in?
Not usually. For more information, please
refer to your rental agreement or contact your
property manager.
When and how should I give my notice to
vacate?
It is important to refer to your lease for the
specific terms in your own residential agreement.
In most leases, notice to vacate must be received
in the office in writing on or before the
1st of the month. Most leases require a minimum
30-day notice and run for a full monthly period.
What happens if my roommate moves out
before the end of the lease?
If your roommate moves out, a written notice needs
to be submitted to the property manager. Remember that tenants
are jointly and singularly liable to ensure that
the rent is paid. You must have written permission
from the property manager to substitute a roommate. (It is not
the responsibility of Boardwalk Real Property Management, Inc. to arbitrate or mediate
problems with multiple tenant situations)
What happens to the disposition of a
roommate’s security deposit after move-out?
Security deposits are collected as “security”
for the property. Reimbursements to departing
roommates are handled by the remaining tenants.
No portion of the security deposit will be refunded
individually.
I have always paid my rent on time. Why
did I receive a 3-day notice when the rent was
only 6 days late?
The rent is due on the first of the month. If
the rent is not posted in our office by the date stated on your lease,
we serve a 3-day notice.
I am an excellent resident and take good
care of the home. Can you waive my late charges?
No. We do not waive late charges. Fair Housing
laws require that we treat all our residents equally.
We cannot decide if one resident is more deserving
than another of paying late charges, therefore
we enforce late charges across the board.
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